Job Vacancy Gulistan-E-Jouhar, Karachi – Call Quality Assurance at ABS International
ABS International is currently hiring for the role of Call Quality Assurance located in Gulistan-E-Jouhar. This position is Full-time.
We seek candidates with strong abilities and beginners/seniors experience. Our company values integrity, discipline, and accountability in our team members.
As a company in the (according to the company) sector, ABS International invites interested applicants to submit their applications.
Job Information
| Company: | ABS International |
| Position: | Call Quality Assurance |
| City: | Gulistan-E-Jouhar, Karachi |
| Province: | Karachi |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
Company: ABS International
Location: Gulshan-e-Iqbal Block 13C, Karachi, Pakistan (On-Site)
Job Type: Full-time
Salary: PKR 45,00 – PKR 50,00/month
Schedule: Monday to Saturday, 6:00 PM – 2:00 AM PKT
Join ABS International as a Night Shift Call Quality Analyst. Monitor customer interactions and enhance performance metrics.
Key Responsibilities:
- Conduct 50+ call evaluations weekly
- Analyze KPIs like FCR and CSAT
- Provide actionable feedback to agents
- Maintain audit-ready documentation
Requirements:
- 1+ year QA experience in call centers
- Proficient with NiceCXone or Calabrio
- Fluent in English and Urdu
Benefit
- Access to the latest technology
- Recognition and performance awards
- Professional training
- Collaborative work environment
- Professional networking opportunities
- Skill development
- Work-life balance
- Valuable work experience
- Opportunities for promotion
- Opportunities to contribute to business growth
Requirements
- Experience in the Related Field (Preferred)
- Physically and Mentally Healthy
- Able to Work Under Pressure
- Good Communication Skills
- Minimum Education of High School Diploma
- No Criminal Record
- Minimum Age of 18 Years
- Able to Work in a Team
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Karachi |
| City | Gulistan-E-Jouhar |
| Google Map | Google Map |
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